This is our manifesto, what we call the “seven ways”, written in the style of the Agile manifesto https://agilemanifesto.org/ We are uncovering better ways of applying service management by doing it and helping others do it. Through this work we have come to value: Enacting and enabling outcomes over engineering and enforcing end-to-end process activities…

Welcome to the OSMA website.  Here’s what we’re about: What if…. There was a platform for service management guidance that had as its primary driver the needs of the service management community, and not profits? There was open service management guidance, free for end-user individuals and organizations to use, and to benefit from and contribute…